Expert Call Handler Services for Seamless Customer Support

Job Requirements

Careers at Boiler Sure – Come and join Grangemouth, Falkirk fastest growing Boiler company and get great rewards.

Office Administrator- Evening / Part Time

Boiler Sure – our customer base is in the private sector with over 15,000 customers in the Grangemouth, Falkirk area. Our main business is in the servicing and installation of gas central heating systems and associated products.

Due to increased demand we are looking for an experienced Office Call handler to help deal with the scheduling of gas boiler servicing. You will be dedicated to delivering great customer service. You will also be able to demonstrate a proven track record in your current role.

Responsibilities

• Planning and recording engineer workloads.
• Outbound telephone and email enquiries.

Skills Required

• The candidate will have an excellent telephone manner and will be comfortable with taking and making telephone calls in a professional manner.
• Good organisational skills and able to priorities workloads.
• Excellent computer skills with a solid working knowledge of Microsoft Office
• Good interpersonal and communication skills, both written and verbal
• Well organised and able to prioritise workflow.
• Have a keen eye for detail with good organisational skills.
• Must be IT literate and able to use MS Office to a good level.
• Accurate word processing.
• Accurate data processing skills.

Job Type: Part-time

Part-time hours: 10-15 per week

Benefits:

• Company events
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme