Your Boiler Sure policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to Boiler Sure. For more information, please call our sales team on 0330 175 8505.
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111999.
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.
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Frequently Asked Questions
What is the purpose of boiler insurance?
The purpose of boiler insurance is to provide financial protection against unexpected boiler breakdowns and repair costs, ensuring peace of mind through comprehensive coverage and maintenance services.
How much is a boiler service plan?
The cost of a boiler service plan varies based on coverage options, typically starting from as low as £10 per month, ensuring you receive comprehensive protection and peace of mind for your heating system.
What is the best boiler service plan?
The best boiler service plan offers comprehensive coverage, including 24/7 helpline support, free annual servicing, and no excess fees. Choose a plan that suits your needs and provides peace of mind through reliable maintenance and timely repairs.
Is it worth having a boiler cover?
Having boiler cover is worth it as it provides peace of mind against unexpected breakdowns, covers repair costs, and includes essential services, ensuring your home remains safe and warm without financial stress.
How much does boiler insurance cost?
The cost of boiler insurance varies depending on the coverage plan you choose. At Boiler Sure, our plans start at competitive rates, offering affordable protection tailored to your needs.
What is boiler coverage?
Boiler coverage is a service that protects homeowners from the costs associated with boiler breakdowns by providing maintenance and repair services, ensuring peace of mind and reliable heating throughout the year.
What is boiler cover?
Boiler cover refers to a service plan that protects homeowners from unexpected repair costs related to boiler breakdowns. It often includes maintenance, emergency repairs, and support to ensure your heating system remains efficient and reliable.
Does homeowners insurance cover boiler replacement?
Homeowners insurance may cover boiler replacement, but it typically depends on the cause of the damage. If the boiler is damaged due to a covered peril, such as fire or water damage, you could receive compensation. However, general wear and tear is usually not covered.
What is a boiler service agreement?
A boiler service agreement is a contract that outlines the terms for ongoing maintenance and support for your boiler, ensuring it operates efficiently and minimizes the risk of unexpected breakdowns.
What does a boiler service include?
A boiler service includes a thorough inspection, cleaning, and testing of key components to ensure safe and efficient operation. This typically covers checking the boiler's pressure settings, examining for leaks, and ensuring proper functioning of safety devices.
What benefits does boiler insurance provide?
The benefits of boiler insurance include protection against unexpected breakdowns, covering repair costs, ensuring peace of mind with 24/7 support, and providing free annual servicing to maintain your boiler's efficiency and reliability.
How can I choose a service plan?
Choosing a service plan involves evaluating your boiler needs, budget, and coverage preferences. Consider the features you require, such as 24/7 support and annual maintenance, then compare available plans to find the best fit for your circumstances.
What factors affect boiler service plan cost?
The factors that affect boiler service plan cost include the type and age of the boiler, the extent of coverage desired, and any additional features such as annual servicing or 24/7 support.
Is boiler cover needed for old boilers?
Boiler cover is essential for old boilers due to their increased likelihood of breakdowns and costly repairs. Having a comprehensive cover plan ensures peace of mind and financial protection against unexpected issues.
How do I compare boiler coverage options?
To compare boiler coverage options, evaluate key features like monthly costs, coverage limits, service availability, and included maintenance services. Additionally, read customer reviews to gauge satisfaction and reliability for informed decision-making.
What happens if I dont have boiler insurance?
Not having boiler insurance means you bear the full cost of any boiler repairs or replacements. This can lead to high unexpected expenses if your boiler breaks down, leaving you financially vulnerable without coverage.
Are there different types of boiler cover?
There are different types of boiler cover available to suit various needs. Common options include basic plans for repairs, comprehensive plans that cover maintenance and repairs, and specialized plans for older or specific boiler models.
How do I cancel my boiler service plan?
The process to cancel your boiler service plan is simple. To initiate cancellation, please contact our customer support team via phone or email, and they will assist you in completing the cancellation promptly.
What is included in a boiler service?
A boiler service includes a thorough inspection and cleaning of the boiler, checks for gas safety, pressure testing, and the examination of all components to ensure optimal performance and efficiency.
Can I add appliances to boiler cover?
You can add appliances to your boiler cover plan by discussing customization options with our customer support team. We offer flexible plans that can include additional home appliances for comprehensive protection.
How often should I service my boiler?
The frequency of servicing your boiler is essential for its optimal performance. It is recommended to have your boiler serviced at least once a year to ensure safety, efficiency, and to identify any potential issues early on.
What discounts are available for boiler insurance?
Discounts for boiler insurance can vary, but Boiler Sure often offers promotions such as reduced rates for new customers, multi-year plan discounts, and referral incentives. Check our website for current offers and additional savings opportunities.
Do I need a boiler inspection for coverage?
A boiler inspection is not required for coverage with Boiler Sure. However, we recommend having your boiler assessed to ensure optimal performance and address any potential issues before enrollment.
What types of breakdowns does insurance cover?
The types of breakdowns covered by insurance include unexpected boiler failures, heating system malfunctions, and issues arising from wear and tear, ensuring you are protected against costly repairs and maintaining your home's warmth.
How to file a claim for boiler issues?
Filing a claim for boiler issues involves contacting our dedicated support team. Simply call our 24/7 helpline or submit a claim through our online portal. Our experts will guide you through the necessary steps to resolve your problem quickly.
What is the claim process for boiler cover?
The claim process for boiler cover is straightforward: simply contact our 24/7 helpline, provide your policy details, and schedule a service appointment with one of our qualified technicians to address your boiler issue.
What makes a service plan comprehensive?
A comprehensive service plan includes extensive coverage for repairs, routine maintenance, and emergencies, ensuring all aspects of your boiler’s performance are addressed. It also features 24/7 support, no excess fees, and regular annual servicing for peace of mind.
Are there any age limits for boiler insurance?
There are no age limits for boiler insurance with Boiler Sure. We provide coverage for boilers of all ages, ensuring that you can secure protection regardless of when your boiler was installed.
Can I switch service providers easily?
Switching service providers is a straightforward process. You can easily transition to Boiler Sure without hassle, as we assist you with the transfer and ensure continuity of your boiler cover plans.
How is boiler cover different from home insurance?
Boiler cover is specifically designed to protect against boiler breakdowns and related repairs, while home insurance covers a broader range of damages to the property and its contents.