In this privacy statement, references to “we”, “us”, “our” and “the Company” refer to Boiler Sure.
We use information from our customers and website visitors to improve our services. We respect your privacy and take it very seriously. All data is stored securely within our online systems.
This policy explains what information we collect, how we use it, and how we protect it.
What Information We Collect and How We Use It
We only collect personal information when you contact us via our contact form, email, text message, telephone, or through third-party companies where you have requested work to be carried out.
The information we may collect includes:
- Name
- Address
- Phone number
- Email address
- Payment and transaction data
- Details about your property and installed systems (e.g. boiler or heating equipment)
- Correspondence between you and us, including emails and letters
We may also collect feedback regarding our services through feedback forms or third-party review platforms such as Google Reviews, Trustpilot, or similar services. If you do not wish your feedback to be published on our website, please let us know.
Telephone calls may be recorded for training, monitoring, and service improvement purposes.
Why We Collect Your Data
We collect and store data when you request:
- A quotation
- A property survey
- Work to be completed
- Contractor services carried out on your or our behalf
This information allows us to provide services, manage contracts, and communicate effectively with you.
How Long We Keep Your Data
Data retention is managed as follows:
Quotations not accepted
If you request a quotation that is not accepted, we will retain your data for up to 5 years. After this period, the data will be securely deleted.
Accepted quotations
For work that has been accepted, records will be retained unless you request deletion. This helps both us and our customers access service history for future work.
Completed work without a formal quotation
Records for completed services such as repairs or servicing will be retained unless deletion is requested.
Security of Information
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
We do not sell or share your personal data with other organisations, except where required to deliver services or comply with legal obligations.
While we take all reasonable steps to keep your information secure, we cannot be held liable for unauthorised access beyond our control where no negligence has occurred.
Cookies
We use cookies to collect non-identifiable information such as IP address, browser type, time spent on the website, and navigation behaviour. This data is used solely for internal website analysis and performance improvement.
Cookies do not identify you personally.
You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.
Google Analytics
We use Google Analytics, a third-party service, to analyse website traffic and visitor behaviour. Google Analytics uses cookies to generate statistical information about website usage.
This data does not identify individual users. We do not, and do not allow Google to, attempt to identify website visitors.
Google’s privacy policy can be viewed on their website.
Consent
By using our website or providing your personal information, you consent to the collection and use of your data as outlined in this policy. You may withdraw consent at any time by contacting us.
Summary
This Privacy Policy explains how Boiler Sure handles personal information and forms part of our website’s Terms and Conditions. It applies only to Boiler Sure and not to third-party websites linked from our site.
We encourage users to review the privacy policies of external websites before providing personal information.
Further Details
If you have any questions regarding this Privacy Policy, please contact us at:
Email: admin@boiler-sure.co.uk
Post:
Customer Services, Boiler Sure, Unit 1,
Gateway Business Park,
Beancross Road, Falkirk, FK3 8WX
